CONDITIONS OF RULES

GENERAL CLAUSE

Our sales are subject to the present general terms and conditions which prevail over any purchase conditions, unless we expressly waive them.

FORMATION OF THE CONTRACT

TAKING THE OPTION

Options for specific dates can be taken by phone. These options entitle the client to priority booking for a period of 10 days, without any commitment on either side. This period may be interrupted by the request of another client wishing to book on the same date. In this case, the client, duly informed by us, has a period of 24 hours to confirm his reservation, failing which the option will be cancelled.

FIRM RESERVATION

Orders are only transformed into firm reservations after receipt of our contract accepted by the client, signed and accompanied by the reservation deposit.
This contract specifies the conditions of use of the boat (date, timetable, nature of the cruise, number of people in the group) and, in general, all the details required for the proper execution of the client’s orders.

BOOKING CONFIRMATION

The exact number of passengers must be communicated to us at least 15 days before your programme and confirmed 48 hours before your arrival, otherwise we will be obliged to charge you the number initially planned if your number of participants is lower than the confirmed figure.

PRICES - PAYMENT CONDITIONS - PENALTIES

The prices are stipulated inclusive of all taxes, firm and non-revisable. Their amounts are indicated in our contracts. Our terms of payment are as follows:
At the time of booking: deposit of 30% of the amount including tax.
On the day of your programme: Payment of the balance of the service in cash (cheques, cash or bank card) when the passengers embark.

Cancellation conditions :

More than 30 days before the scheduled date: 10% of the deposit is retained.
Less than 30 days before the scheduled date: the entire deposit is retained.

SAILING CONDITIONS

Our programmes offer you the passage of a lock under the normal operating conditions set by the navigation services (VNF).
We do not pass through locks after 5.30 pm, on Sundays and public holidays, as well as during our cabaret evenings, or if prohibited by the competent services and/or in case of danger.
No financial compensation will be granted as long as the cruise is in the direction of Epernay.

INABILITY TO NAVIGATE

In the event of navigation being impossible for external reasons: floods, prohibition of navigation by the administrative services or for reasons of force majeure (storm, tornado or other), customers can have recourse to one of the three following formulas:

The reception is carried out at the quay. In this case, we deduct a flat-rate compensation of €11.80 per person or offer a cruise ticket for another date.
The reception is postponed to a later date, within a maximum of one year, after agreement between SARL CROISI CHAMPAGNE and the Client.
The reception is cancelled by the customer. If it can be done on the quay, the deposits will be kept by SARL CROISI CHAMPAGNE.

LIABILITY - INSURANCE - PRIOR AUTHORISATION

We decline all responsibility for damage of any kind, in particular: fire and/or theft which may affect the objects or equipment on board, unless we have given our express agreement.

The reception is carried out at the quay. In this case, we will deduct a fixed fee of €11.80 per person or offer a cruise ticket for another date.
The reception is postponed to a later date, within a maximum of one year, after agreement between SARL CROISI CHAMPAGNE and the Client.
The reception is cancelled by the customer. If it can be done on the quay, the deposits will be kept by SARL CROISI CHAMPAGNE.

SETTLEMENT OF DISPUTES

Any dispute relating to the present sale, even in the event of recourse to a guarantee or multiple defenders, will, in the absence of an amicable agreement, fall within the competence of the Commercial Court of Reims.

Acceptance is carried out on the quay. In this case, we will deduct a fixed compensation of 11.80 € per person or offer a cruise ticket for another date.
The reception is postponed to a later date, within a maximum of one year, after agreement between SARL CROISI CHAMPAGNE and the Client.
The reception is cancelled by the customer. If it can be done on the quay, the deposits will be kept by SARL CROISI CHAMPAGNE.